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Topic: USER-CENTRIC INNOVATION IN THE SERVICES DOMAIN
d* R8 R5 x9 L! x' g0 f$ X: [2 A8 L3 ESpeaker: Ms. Nuria de Lama 20p ppt pdf9 G+ h1 k3 e) i, |/ X+ `
現任職務:ATOS ORIGIN(西班牙分公司)科技創新研究員、語意服務工程經理$ r3 A; B5 g& O
. `, y" a" i) W□ INNOVATION Process: The CONTEXT
* U) `3 R2 E6 s, b# D+ p' r5 K□ Innovation within the Services environment
- I2 E' q* L/ b% @8 a7 D□ R&D, Innovationand Productivity% f& `1 T0 K' m; t) e7 B& v" q. L
□ Globalization vs. Locality
. o# k7 @* a0 ?0 L1 D□ INNOVATION Process: The USER: Z+ f0 v6 a$ {# w1 e5 D
□ User expectations2 K" ?% V9 m. x% z# O
□ User positioning: getting closer to the center- ?1 k' C H: O! V
□ User environment: the past isn ot valid anymore
1 n z' M0 M0 ~: @1 A, [0 j2 ~□ Roles of a user. R8 x3 c# T) S4 @0 L6 z6 Z5 q/ g) T; |6 D' W
□ USER-CENTRIC INNOVATION * O2 \6 y4 v5 t2 I
□ Living Labs: definition
' j( _, T3 |3 Q7 a% Y, k□ Test and Experimentation Platforms
& g0 U# u! w" ^) C% _□ Main elements of a Living Lab
* S V( e6 F l: r□ Driver sand Challenges
' [( p: B% O! f0 C+ D□ Evolution of user-centric concepts
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